Whether bye-mail or phone, Our Iraqi Airways agents are only seconds away. We also encourage you to review our website where you will be provided with a wealth of information, meeting your every need. If we are not located near your city, no need to worry, just call or email us and you will be greeted with knowledgeable and helpful staff.

Using your preferred mode of communication, when making an enquiry or booking save yourself the hassle of repeat calls or emails, and have ready the following information: Names of Passengers

• Ages of Children and/or Infant

• City & country name you are departing and visiting

• Dates of Travel

• Contact numbers for each city

• Special Dietary Needs

• Seat Preference

• Credit Card Details (when paying instantly)

Please make sure to check the baggage allowance.
Our Agents will in turn provide you with professional service and:

Recap your flight details
Advise airport terminal
Required check-in time
Reservation number

Securing Your Baggage

Please ensure when you present your baggage at check-in that:-

Your baggage is securely closed and if possible locked. Passengers are advised to secure all valuables, personal documents and medication in their carry-on baggage to avoid any inconvenience.

Loose straps or other items are not hanging from the bag, as they may get caught in the baggage system and cause further damage.

You remove all old baggage tags and old name labels, as this may delay the delivery of your baggage to your final destination.

You label each bag on the inside with your name and full destination address and on the outside with your name and destination city . Iraqi Airways security requires your full address on the outside of your baggage.

Your carry camera equipment, electronic equipment, cash, jewellery and other similar valuable items, as well as medication and prescriptions are with you on board the aircraft. Do not pack these items in your checked baggage .

Prohibited items in your carry-on baggage include; darts, toys or replica guns, plastic or metal catapults, household cutlery knives with blades of any length, paper knives, razor blades, straight razors, tradesman’s tools, scissors, ice picks, manicure sets, hypodermic syringes (unless medically required, must have a Doctor’s note), knitting needles, sporting bats, billiard, snooker,

pool cues, any other cutting instrument of any size, made from any material. The term “cutting instruments” includes every kind of cutting instrument, including carpet knives, box cutters, and other folding or retractable blades, regardless of blade length or composition, even those less than four inches, whether metallic or non-metallic.

• If you are travelling with any form of household goods, chemical cylinders, medical supplies, pharmaceuticals, laboratory testing equipment, fuels, concentration, personal effects such as aerosols, please view our guidelines on dangerous goods, as failure to properly identify and tender transportation may be subject to legal penalties and a prison sentence.
• Do not carry unidentified items on behalf of other passengers .
• Iraqi Airways recommends that if your baggage weight exceed 20 kilos (unless otherwise stated), these items should be shipped via Iraqi Airways Cargo.
• Iraqi Airways assumes no liability for fragile, perishable or valuable articles, including camera equipment, cash and jewellery, or for damage such as scratches, dents, cuts, or to wheels, or damage due to over packing and manufacturer’s defects. Customers are advised against packing mediation and dangerous goods in their baggage .
• You have been provided with this information to assist with your travel comfort. These suggestions help us at Iraqi Airways to handle your baggage more efficiently and promptly thereby allowing them to arrive safely at your destination.

• Having a baby is a very special experience. Iraqi Airways shares this blessed moment and wishes to ensure expectant mothers are comfortable.
  
  Expectant mothers can be accepted for travel up to the 35th week of pregnancy. Once it appears that the expectant mother is in normal health, she will be accepted for travel without medical clearance up to the 32nd week. Between the 32nd and 35th week, a medical certificate is required confirming:
• The pregnancy condition is in normal state
• Time of confinement
• There are no expected complications in delivery and,
• Confinement is expected in less than four weeks
• Under no circumstances will an expectant mother be accepted for travel beyond the 35th week. We recommend that expectant mothers undergo a medical examination and obtain advice from their doctor before undertaking a journey by air.
• Iraqi airways will make flying while pregnant a stress-free experience. The following tips should keep you as comfortable as possible-:  
• Reserve an aisle seat or request a bulkhead-row seat in advance so you can walk about the cabin easily and visit the bathroom frequently if necessary.
• Don’t forget to take a copy of your medical records along with you, ask your doctor for a referral in case of an emergency while you’re away.
• Wear comfortable, loose-fitting clothes and flat shoes on the day of your trip.
• Keep your lap belt low around your hips during the flight, not around your abdomen.
• Drink plenty of water.
• Get a small pillow from the flight attendant and place it under your lower back to avoid back strain.
• Your own doctor should prescribe travel sickness medication.
• Consult your doctor for any other travel advice.

• All passengers must call Iraqi airways office in Baghdad to reconfirm their flight at least one hundred and twenty hours (120) hours/ (5) Days prior to the scheduled day of departure. You may only reconfirm your return flight, when you arrive in that city or country. Failure to reconfirm your flight will result to cancellation of your seat.
• When you call or email, please provide us with your booking reference or flight information, name of passenger and most importantly, contact numbers, if this was not given at time of reservation.
• Your contact numbers are important to us. We need the numbers for each point, to be able to reach you after hours or off-days, to advise of any flight changes. Kindly note it is your responsibility to ensure the appropriate contact numbers are provided and placed on your reservations.
• Iraqi Airways is required, when it is known, to contact our customers once there is a time change in excess of one (1) hour. If the change occurs on the day of your departure, you will be more than likely informed at the airport by our Customer Service Agent.

• Baggage and carry allowance

  Checked Baggage Allowance
  Iraqi Airways baggage allowance for travel from London Gatwick to Baghdad International Airport is as follows. Checked Baggage allowance

  Class	Allowance
  Economy	25kg
  Hand Luggage	10kg

  Under the health and safety laws at London Gatwick airport no bag will be
  allowed through checking if it exceeds 25kg.

  Carry-on and Additional

  Your hand baggage must not exceed 10 kg in weight or 43 cm x 28 cm x 23cm in size. Pack photographic film in hand baggage as low dose X-ray machines will not affect it. You may carry on one of the following additional items without additional charge:

  Your duty free allowance.

  Handbags, pocket book, or purse, which is appropriate to normal travelling dress. This may not be used as a container to transport articles, which would otherwise be regarded as baggage.

  Overcoats wrap or blanket.

  An umbrella or walking stick.

  A small camera and/or pair of binoculars.

  A reasonable amount of reading material for the flight.

  Infants’ food for consumption in flight.

  A fully collapsible wheelchair and/or pair of crutches and/or other prosthetic device for the passenger’s use provided that the passenger is dependent upon them. This item may be checked or carried in the passenger’s cabin, subject to the availability of space.

  Your carry-on must be able to fit under your seat or overhead compartment.

• The following exercises should not be performed if they cause pain or cannot be done with ease.

   

  Ankle circles: Lift feet off the floor, draw a circle with the toes, simultaneously moving one foot clockwise and the other foot counterclockwise. Reverse circles. Do each direction for 15 seconds. Repeat if desired.

  Foot Pumps: Start with both heels on the floor and point feet upward as high as you can. Then put both feet flat on the floor. Then lift heels high, keeping the balls of your feet on the floor. Continue cycle in 30-second intervals.

  Knee lifts: Lift leg with knee bent while contacting your thigh muscle. Alternate legs. Repeat 20 to 30 times for each leg.

  Shoulder roll: Hunch shoulders forward, then upward, then backward, then downward, using a gentle, circular motion.

  Arm curl: Start with arms held at a 90-degree angle: elbows down, hands out in front. Raise hands up to chest and back down, alternating hands. Do this exercise in 30-second intervals.

  Knee to chest: Bend forward slightly. Clasp hands around left knee and hug it to your chest. Hold stretch for 15 seconds. Keeping hands around knee, slowly let it down. Alternate legs. Repeat 10 times.

  Forward flex: With both feet on the floor and stomach held in, slowly bend forward and walk your hands down the front of your legs toward your ankles. Hold the stretch for 15 seconds and slowly sit back up

  Overhead stretch: Raise both hands straight up over your head. With one hand, grasp the wrist of the opposite hand and gently pull to one side. Hold stretch for 15 seconds. Repeat on the other side.

  Shoulder stretch: Reach right hand over left shoulder. Place left hand behind right elbow and gently press elbow toward shoulder. Hold stretch for 15 seconds. Repeat on the other side.

  Neck roll: With shoulders relaxed, drop ear to shoulder and gently roll neck forward and to the other side, holding each position about five seconds. Repeat five times.