If your checked-in bags do not arrive at the airport upon your arrival, please locate a Iraqi Airways Representative and produce your ticket and boarding pass. On the ticket or boarding pass, the Check-In Agent would have attached your baggage identification number. The Iraqi Airways representative will be able to trace and advise whether the bag has been delayed.

At this time, you will be required to complete and sign a Property Irregularity Report Form.

If a bag has been delayed you are given two options:

1. You may have your bag/s delivered to your home
2. You may opt to return to the airport to collect your bag/s

Conditions as they apply to each option: –

1. The passenger will need to complete and sign a Passenger Declaration Form, advising Customs that Iraqi Airways has been given permission to clear the bag/s on behalf of the passenger. The airline personnel may clear the passenger’s baggage only if the contents are non-dutiable. If the items are deemed non-dutiable, the bags will be sent to the address provided, without charge.
2. If the contents are deemed dutiable by Customs you will be required to come to the airport to clear your own bag/s.

If your luggage has been pilfered, the first thing you need to do is to find a Iraqi Airways Representative and complete and sign a Property Irregularity Report Form and submit the following documents:

Documents:

1. copy of ticket
2. list of items and the cost of each item
3. copy of the Property Irregularity Report

Kindly forward this information to:

Your claim cannot be processed until we receive the relevant documentation. Once the relevant documentation has been submitted, and depending on the complexity of the matter, we anticipate completion of your claim will take approximately 6 to 8 weeks

If your luggage has been damaged, the first thing you need to do is complete and sign a Property Irregularity Report Form.

When the claim is submitted, we would first explore as to whether the bag can be repaired. If it can we would communicate with you, if however the bag is beyond repair you will be required to submit a claim and enclose the following documents.

Documents:

• Copy of ticket
• Cost of suitcase and it’s age
• Copy of the Property Irregularity Report

Kindly forward this information to:

Your claim cannot be processed until we receive the relevant documentation. Once the relevant documentation has been submitted, and depending on the complexity of the matter, we anticipate completion of your claim will take approximately 6 to 8 weeks.